Once again, I'm on hold with my health insurance company. Fortunately, it's not about this. I've heard a prerecorded message twice now telling me that if I didn't get a letter from them, my identity wasn't compromised. And I didn't get a letter, so hopefully some thief doesn't have my social security number right now.
The reason I'm calling now is that I just received a $1900 bill in the mail for services that my insurance company last month said I only had to pay $136 of. And I did. Okay, someone just came on the line.
*time passes*
Okay, first they couldn't find the claim in their computer. They insisted that I saw some doctor named Rodriguez that day when I hadn't, and the amount billed was wrong. Finally, they checked something else and found it. After confirming everything that I already knew, I asked about the $1900 and why I was being billed for it. They told me that the $1900 exceeds the maximum amount allowed within a time period for this service. I asked then why would they say on the form that I don't have to pay any of it. And now I'm on hold again.
*time passes*
Whew. Unlike the unhelpfulness of last Monday, I just got told that there was no reason for them to have denied paying the $1900, and they were going to adjust it.
In other news, my refund from Amazon showed up in my credit card account. Glad that's over with.
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